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shipping & returns

shipping policy

InfinitiLash processes orders Monday through Friday, excluding major Canadian holidays.
Orders will be processed within 1-2 business days. Orders placed on Saturday and Sunday will begin processing the following Monday.

 

SHIPPING WITHIN CANADA

We have 4 categories of flat rate shipping: 

  • Local Shipping - London and surrounding areas (from Strathroy to Tillsonburg, Aylmer, St Thomas, etc) at $11.86 + HST

  • Short Haul Shipping - Windsor, Sarnia, Niagara area, GTA, Brantford, Oakville, Burlington, Hamilton, etc at $16.25 + HST

  • Line haul Shipping - Outside of GTA Niagara & SouthWestern Ontario (ie: Ottawa, Owen Sound, Belleville, Collingwood etc)  at   $17.38 + HST

  • Long haul Shipping - Outside of Ontario at  $39.78 + HST

 

U.S.  AND INTERNATIONAL SHIPPING

 

INTERNATIONAL & US CUSTOMS & LOST ORDERS:

  • We are not responsible for any additional customs charges or fees once your package has left our facility. Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot by marked as a “gift” or with altered prices.

  • If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.

  • If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

  • Customers have up to a maximum of 30 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
     

return & exchange policy

Your satisfaction is our number one priority. If, in the unlikely event there is a defective product or quality concerns beyond your control, please return within 30 days of delivery to receive a refund or exchange. A return label will be provided. After 30 days, the product is non-refundable.


If you are unhappy with your unopened and unused products and wish to return or exchange them, you can do so for up to 30 days from delivery for a full refund or exchange. All refunds will be credited back to the original payment method. InfinitiLash is not responsible for covering return shipping costs.

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